Privacy Policy

Welcome to Goldie! Goldie AI, Inc. ("us”, "we”, or "our”) operates http://goldie.ai (hereinafter referred to as the "Service”).

Our Privacy Policy governs your visit to http://goldie.ai, and explains how we collect, safeguard, and disclose information that results from your use of our Service.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms of Use.

Our Terms of Use ("Terms”) govern all use of the Service and together with the Privacy Policy constitute your agreement with us ("agreement”).

Introduction

SERVICE means the http://goldie.ai website operated by Goldie AI, Inc.

PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

USAGE DATA
is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).

COOKIES are small files stored on your device (computer or mobile device).

DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.

DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

DATA SUBJECT is any living individual who is the subject of Personal Data.

THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

Definitions

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data”). Personally identifiable information may include, but is not limited to:

a. Email address
b. First name and last name
c. Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing materials, sales offers, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through a mobile device ("Usage Data").

This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

a. Session Cookies: We use Session Cookies to operate our Service.
b. Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
c. Security Cookies: We use Security Cookies for security purposes.
d. Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

Types of Data Collected

Privacy Policy

Last updated September 29, 2023

INTRODUCTION

Goldie Al, Inc. ("Goldie", "us", "we", or "our") is committed to protecting the privacy of the individuals who use our application, websites, and related services (collectively, our “Services”). This privacy policy (the “Privacy Policy”) explains how we collect, use, and share information from users of our Services (“Users”). By using our Services, you agree to the collection, use, disclosure, and procedures this Privacy Policy describes. It also informs you about your rights and choices with respect to your personal information, and how you can contact us any questions or concerns.

As used in this Privacy Policy, “Personal Information” means any information that can be used to individually identify a person, and may include, but is not limited to, name, email address, postal or other physical address, credit or debit card number, title, and other personally identifiable information.

TYPES OF INFORMATION WE COLLECT

While using our Service, we may collect information about you or your devices from various sources which are described below.

Information that you share with us

We receive and store any information that you knowingly share with us. For example, during the registration process, we may collect account related data such as contact information (e.g. name and email address, and employer) and payment details for your account. We may use this data to send you information regarding our products and features for the services available to you.

If you contact us directly, we may receive additional Personal Information from you. For example, when you contact our customer support team, we will receive your name, email address, the contents of a message or attachments that you may send to us, and other information you choose to provide. If you subscribe to our newsletter, then we will collect certain information from you, such as your email address. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and improve our Services.

Information we collect when you use our Services

We may collect browsing data when you visit our site or use our services. We may analyze visitor information, including the domain name, referring URLs, and other publicly available information. We use this information to improve our website and services and to customize the content of our website for every visitor.

Cookies may be used to deliver customized content to website visitors. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies. A cookie is a small file that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

If, as part of using our Services, you allow the Services to access your CRM data, including CRM activity logs, and call transcripts, we will receive the Personal Information contained therein, including data such as the names and email addresses of participants in said calls or email exchanges. By using our Services to analyze calls, you understand that your call will be recorded, and you agree to allow us to access a transcript of your call. Please note that the contents of emails, transcripts, and other artifacts may also contain the personal information of other meeting participants, such as your co-workers or individuals from other organizations.

Information we receive from third parties

We may receive personal information about you when a User uses our Services and communicates with you via email or on a transcribed call. This information may include your name and email address, as well as the contents of the communication.

When you link our Services to a third party service, such as your CRM or your conferencing applications, we will receive information about you, including your name, email address, email content, calendar, and meeting information.

We may receive additional information about you, such as demographic data, from third parties such as data partners and combine it with other information we have about you.

HOW WE USE THE INFORMATION WE COLLECT

We use the information we collect about you (including Personal Information, to the extent applicable) to:
(a) provide, operate, maintain, and improve the Services;
(b) enable you to access and use the Services;
(c) process and complete transactions, and send you related information, such as invoices;
(d) send transactional messages; provide customer service and support; and send you technical notices, updates, security alerts, and other administrative messages;
(e) send communications, such as providing you with information about products and services, features, surveys, newsletters, offers, promotions, and events;
(f) market and advertise the Services to you;
(g) facilitate the connection of third party services or applications such as your CRM and conferencing application;
(h) monitor and analyze trends, usage, and activities in connection with the Services;
(i) investigate and prevent fraudulent transactions, unauthorized access to the Services, and other illegal activities;
(j) personalize the Services, including by providing features or advertisements that match your interests and preferences; and
(k) comply with our legal obligations, including enforcing our Terms of Service or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.

HOW WE SHARE THE INFORMATION WE COLLECT

Third party service providers. We may share any information we receive with vendors and service providers retained in connection with the provision of our Services.

Third party app integrations. When you connect a third party application such as your CRM to our Services, we may share information with that third party.

Marketing. We do not rent, sell, or share information about you with nonaffiliated companies for their direct marketing purposes, unless we have your permission.

Advertising Partners. We may work with third party advertising partners to show you ads that we think may interest you.

As required by law and similar disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety.

Merger, sale, or other asset transfers. We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets.

YOUR RIGHTS AND CHOICES

Marketing communications. You can opt-out of receiving marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of our marketing emails. If you opt out of receiving promotional messages from us, you will continue to receive administrative messages from us.

Your rights. Upon request, we will provide you with information about whether we hold and otherwise process, or process on behalf of a third party, any of your Personal Information. To request this information please contact us at support@goldie.ai. To request that Personal Information maintained by us be returned to you or removed, please email support@goldie.ai. Requests to access, change, or remove your information will be handled within thirty 30 days. Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others, or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision.

SECURITY

We follow generally accepted, reasonable, and appropriate standards to protect the Personal Information submitted to us, both during transmission and once it is received. In deciding what is reasonable and appropriate we take into account the risks involved and the nature of the information. If you have any questions about the security of your Personal Information, you can contact us at support@goldie.ai.

CHILDREN'S PRIVACY

We do not knowingly collect, maintain, or use personal information from children under 16 years of age, and no part of our Services is directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, then you may alert us at support@goldie.ai.

DATA RETENTION

We store Personal Information for as long as necessary to fulfill the purposes set out in this Privacy Policy, or for as long as we are required to do so by law or in order to comply with a regulatory obligation. When deleting personal information, we will take measures to render such personal information irrecoverable or irreproducible, and the electronic files which contain personal information will be permanently deleted.

PRIVACY POLICY CHANGES

We will post any adjustments to the Privacy Policy on this page, and the revised version will be effective when it is posted. If we materially change the ways in which we use or share personal information previously collected from you through the Services, we will notify you through the Services, by email, or other communication.

CONTACT US

If you have questions regarding this Policy or about the privacy practices of Goldie, please contact us by email at support@goldie.ai.